FAQ’s

OUR RESELLER PROGRAM

How can I become a reseller?

Click on “Reseller Registration” on our website, and fill out the necessary information on the form.
Once you are approved as a reseller you will receive an email after which you can create an account and log in to see pricing and start ordering.
Having a reseller account gives you access to our templates, pricing and other information necessary to start selling and advertising.

Is there a registration fee to become a reseller?

No, there is no fee, we have decided that we won’t charge a registration fee as we want to encourage individuals to become entrepreneurs, earn a substantial income and make choices without any financial limitations.

What products can I resell?

HOW OUR ORDER PROCESS WORKS

What are your lead times?

Items will be sent to print after the correct artwork and payment has been received.
Lead time on unsewn items will take up to 7 working days.
Sewn items take 7-14 working days.
These lead times are from us to you the reseller, and not to your customer.
Please note: These lead times will vary during peak seasons e.i Mother’s day, Father’s day, Christmas etc

Will I receive an update on the progress of my order?

No, you will not receive an update on your order, you will however receive an email once your order has been received and processed.
If we are within the lead time please allow us to complete your order and follow the printing and manufacturing process.
You will receive a notification when your order is ready for collection.
We will communicate any delays should there be any major power outages or service issues.

Do you deliver or must I collect?

Due to our schedule, we cannot offer delivery and we cannot travel to lockers or kiosks.
You will receive an email/message when your order is ready for collection, after which you may send the courier of your choice.
If you use PUDO from Courier Guy, please choose the Door-to-locker, Door-to-kiosk OR Door-to-Door option.
Courier Guy collects parcels from us daily.
You will need to send us your waybill / PUDO number so we can prepare your parcel for collection.
If these details are not sent to us your parcel will not be boxed/packaged for collection, this will cause a delay in your collection.

MATERIALS & PROCESSES

What materials can you print on?

We print all of our products on white 100% Polyester fabric.
We keep a range of fabric in stock such as; Mongolian Fleece, Minimatt, Brushed Spandex (DTY), Microfiber toweling, canvas, Polytwill etc.

Do you have templates for your products?

Yes, we supply templates for most of our products, once you have been approved as a reseller you will have access to our templates.
If you are unsure about setting up artwork for a specific product, don’t hesitate to send us an email.

What material can DTF be applied to?

DTF can be applied to most fabrics, such as; cotton, polyester, polyester blends etc.

What ready-made items can DTF be applied to?

Pencil cases, subject bags, caps, t-shirts, kitbags, golf shirts, drawstring bags, diaries, etc

What does DTF stand for?

DTF stands for “direct-to-film” and is a printing technique that transfers designs onto fabric using a heat press.
A PNG design is printed onto a special film using a DTF printer and water-based inks and a white ink is printed on top of the design to create a base. A specialised resin powder is then sprinkled onto the wet ink to act as an adhesive, the print is cured and then ready to be pressed onto the fabric using a heat press. Read more about the DTF process here.

What is the difference between sewn and unsewn?

SEWN items are items that are “finished/ stitched” and sewn up, ready for delivery to your customer once you receive them.
UNSEWN items are items that require “stitching” that you will need to sew. This could be hemming the edges or adding materials to complete the product. Resellers who do their own sewing normally take printed fabric unsewn and complete their products themselves.
Although our main business is to print and supply, we do offer finished (sewn-up) items for resale.